PLEASE READ ALL OUR POLICIES PRIOR TO ORDERING:

FIRST YOU WILL FIND DETAILED PRE ORDER POLICIES, AND BELOW OUR GENERAL WEBSITE POLICIES. ALSO MAKE SURE YOU READ THE "SHIPPING" PAGE FOR FURTHER POLICIES AND GUIDELINES TO FOLLOW.

***By placing an order you are agreeing to 100% abide by our policies. All policies must be followed otherwise we reserve the right to refuse service and/or cancel orders at any time.

 AUTHENTICITY

First and foremost, all items are 100% authentic, new in original box.

All items come from authorized retailers and are 100% authentic. Again no exceptions, please do not email asking. We work with many authorized stores and only receive our items from licensed retailers. Also, due to this, we have no control over quality or manufacture defects, including condition of the box; or RFID tags being removed. All items are authentic A grade, not marked defective therefore any defects we are not responsible for. Sorry, that would be on the brand (e.g. Nike, Jordan, Adidas) or shipping and we cannot accept a return or exchange for any of these reasons.

SHIPPING

Shipping time is listed on ALL items (though depending on how large of a release, or our store delays, shipping time could potentially, though rarely be later than listed). Please allow up to two additional extra weeks from listed time to ship in rare cases. Please view the shipping section on the website for further shipping policy details.

Pre orders typically ship 1-3 weeks after release, though handling time in more specification is listed on each item as it can vary. Please view the original item you purchased for more details if any, in regards to shipping time. But count on your pre order item shipping after release, 1-2 weeks unless noted on item as longer; AFTER release. Our goal is to always ship items on time thus why the extra time we have listed to ship in order avoid late shipments. That said sometimes things are out of our control and they may ship AFTER the specified time. Sometimes the brands delay shipping to our stores, or some items have an adjusted release date for our locations and that will delay shipment. If it looks like our items will be delayed, we try and contact you prior so you are aware of the later shipping time. Please give us up to an additional 4 weeks from the time we list (though again rare this is the case, but possible).

When an item is being prepared to ship, the tracking number will be emailed to you via SoleSanctum to the original email you placed the order with. Please allow up to five business days for the carrier to update in their system.

 REFUNDS/CANCELLATIONS

All pre orders and items have a cancellation fee listed. Please see the item for specific percent of the cancellation fee. If percent is not listed it is then 20%. Otherwise it can range from 15% to 40%. If you order a pre order please be positive and willing to wait for item to release. You cannot request an order cancellation within one week of official release. There will always be a cancellation fee if you request to cancel the order except for only one scenario (outlined below). See below for details.

Pre Orders are in general guaranteed. There are ONLY a few exceptions in which a pre order would not be and we would have to issue store credit (in which that then becomes on the brand and is not subject to a cancellation fee due to not your request). Also please keep in mind releases change in style and time so please refer to the item description for further details. For example placeholder pics are often used before we have official pics. Style codes may or may not be listed as well and from time to time change or we have the wrong style code for the actual release. That will not impact the intended release for which the item is listed.

One, is if the release is completely cancelled with no foreseeable planned release of any kind. This does not mean if a release is delayed or keeps getting pushed back by the brand. That is NOT considered the release being cancelled and would still be subject to a cancellation fee. We are not subject to a brand pushing back a release date; thus if cancellation requested will be subject to fee.

Sole Sanctum will no longer issue cash refunds on pre orders (with one exception).

A pre order must be 10 months or more past the date you placed the order and from that 10 months on have no foreseeable release time/date (confirmed on our end) and on our end appear to be indefinitely cancelled to be able to cancel the order without cancellation fee. If this is the case, full store credit can be sent for the order at that time. There is only one exception where a refund can be given instead of store credit. If you wish to no longer place any future orders on the site, we will issue a refund instead of the store credit option. But that is the only exception and that means you or anyone in your household will no longer be able to place any future orders.

Again, store credit is now the only option in cases of cancelling a pre order without the listed cancellation fee no matter the reason. That is unless the refund option is selected without future order ability.

A pre order is also not guaranteed is if say a brand completely changes the release method in which the item sadly becomes unobtainable (such as the brand taking control of the release of making it exclusive to them). We work with stores and suppliers and say if the brand (i.e. Jordan, Adidas) changes the release which makes it impossible to get, it obviously no longer guaranteed and you may end up getting a full refund. Example, if we offered a pre order for the Nike Yeezy 2 Red Octobers a few years ago (we did not but just an example), this would have been a scenario where the pre order would have had to be cancelled since Nike ended up only releasing them on Nike.com and cancelled all stores releases of the shoe. If we ever have any word of something like this being possible, we will not post the item for pre order. This scenario is rare, but is possible and please be aware if this happens since we do not have control over how the brand chooses to release, you may end up subject to getting a full refund and order cancelled.

Finally, if the brand changes the quantities shipped to our stores (which is also very rare but could happen) where our allocation is no longer there to receive that could result in an order cancellation and full refund. We try our best to make sure this never happens, but is possible due to decisions made by the brand, and out of our control.

This may also pertain to Bulk pre orders which we offer to many of our large customers. Based off allocation changes, the sizes we ship could change slightly. We do not try to ever change to sizes that may have been purchased for less or drastically different market value (example a Jordan 1 size 8 and a size 11 is shipped in its place; this would NOT occur). Thus if changed they will be similar market value sizes. But know bulk pre orders could be shipped in slightly different quantity of each sizes based off allocation. This is not common and we do our best to make this not occur.

As listed in our store policies, there are NO returns on items.

We strive our best to offer the best pre order prices and selection for our customers. We appreciate the business, and if you have any question please feel free to email airvark@solesanctum.com

GENERAL POLICIES & IN STOCK ITEMS

ALL ITEMS ARE 100% AUTHENTIC, NO EXCEPTIONS

Shipping and Handling Time

ALL items ship in the handling time listed within that particular item.
All in-stock orders are typically sent within 1-3 business days from time of order with tracking information provided. Items listed as a pre-order, please see above.

Returns/Exchanges
At this time, no returns or exchanges of any kind will be accepted on any product, including custom work, in-stock and pre-ordered merchandise. Sole Sanctum prides itself on offering quality, 100% authentic product, at competitive pricing with outstanding customer service. However at this time, returns and exchanges cannot be offered through Solesanctum.com *see above. We are NOT responsible for manufacture defects of any kinds as all our items are authentic and not marked defective or B grade. We cannot control manufacture quality of the items they produce or box condition.

If an in stock purchase has to be cancelled on our end due to out of inventory or some error, the order will not be subject to the same store credit only option as for pre orders and a full refund will be given back to the original payment method.